Refund policy

Returns & Refunds

Last updated: October 8, 2026

At Gourmet Suds By Dara, we handcraft our products in small batches with care and intention. We want you to feel confident purchasing from us, so this policy explains how change-of-mind returns, refunds, replacements and product concerns are handled.

Our Promise

We stand behind the quality of our products and are committed to treating our customers fairly.

If there is a problem with your order, please contact us as soon as possible. We will work with you to understand the issue and provide the appropriate remedy.

Nothing in this policy limits or excludes any statutory rights or remedies you may have under the laws of Trinidad and Tobago.

Faulty, Damaged or Incorrect Items

If your order arrives damaged, defective, spoiled, materially different from its description, or is not what you ordered, please contact us as soon as possible at:

info@gourmetsudsbydara.com

Please include your order number and, where possible, photographs of the product, packaging and any visible damage.

We will assess the issue and provide the appropriate remedy. Depending on the circumstances, this may include:

• a replacement;
• a refund;
• another appropriate form of redress

Where the issue is determined to be our responsibility, we will provide reasonable instructions for returning the affected product and will cover reasonable return or replacement shipping costs.

We will not charge you a fee simply to report a genuine product defect or to have a product assessed.

Important: The 14-day change-of-mind return period below does not restrict your statutory rights regarding defective, misdescribed or otherwise non-conforming goods.

Change-of-Mind Returns

As a voluntary customer service, Gourmet Suds By Dara accepts eligible change-of-mind returns within 14 days of delivery.

To qualify:

• the item must be unopened and unused;
• the product must remain in its original condition;
• the original packaging must be intact where reasonably applicable; and
• you must provide proof of purchase.

Examples of change-of-mind returns include purchasing the wrong scent, changing your preference, or deciding that you no longer want the product.

For eligible change-of-mind returns:

• we will refund the p urchase price of the returned product;
• the original delivery charge is non-refundable; and
• the customer is responsible for the cost of returning the product to us.

This voluntary 14-day return period does not apply where you are exercising a statutory right relating to a defective, damaged, misdescribed or otherwise non-conforming product.

Skin Reactions

Our products are thoughtfully formulated with sensitive skin in mind; however, individual skin can respond differently to ingredients, including naturally derived ingredients, essential oils and fragrances.

If you experience irritation or an unexpected reaction:

1. Stop using the product immediately.
2. Contact us as soon as reasonably possible.
3. Provide your order number and the product name.
4. Where possible, provide photographs of the product, packaging and ingredient label.

We may request additional information, including batch or product information, details about how the product was used, or photographs, so that we can properly investigate the concern.

If a reaction is severe or persistent, seek appropriate medical attention.

Where the product is determined to be defective or otherwise subject to applicable statutory redress, we will provide the appropriate remedy.

A skin reaction does not automatically establish that a product was defective, as individual sensitivities and allergies can vary. Customers should review the full ingredient list before use and follow the product's directions and warnings.

Handcrafted Product Variations

Gourmet Suds By Dara products are handcrafted in small batches using natural and botanical ingredients.

As a result, slight variations in colour, shape, texture, scent and appearance may occur between individual products and batches.

These natural variations are part of the character of handmade skincare and, where the product remains consistent with its description and intended use, do not constitute a defect.

Product photographs are also intended to provide a general representation of the product. Because our products are handmade, the finished product may have minor visual differences from photographs displayed online.

What This Policy Does Not Cover

We cannot offer a change-of-mind refund or replacement for products that:

• have been opened or used;
• have been intentionally altered or tampered with;
• have been damaged after delivery through misuse, improper storage or handling;
• have been used for a purpose other than their intended purpose; or
• are otherwise ineligible for a voluntary change-of-mind return.

This does not affect any statutory rights that cannot lawfully be excluded or restricted.

Custom, Personalized and Private-Label Orders

Custom-made, personalized and private-label products are produced specifically for the customer and therefore are not eligible for change-of-mind returns once production has commenced.

Before production begins, we will communicate the applicable specifications, pricing, quantities and other project requirements.

Once custom production has commenced, cancellation may not be possible because materials, packaging, labels and other resources may have been purchased or production may have begun.

This does not affect your statutory rights where a custom or private-label product is defective, materially misdescribed, or otherwise fails to meet applicable legal requirements.

Gift Cards

Gift cards are not refundable for change of mind once purchased, except where required by applicable law.

If a gift card is defective or cannot be used due to an issue attributable to Gourmet Suds By Dara, please contact us so that we can investigate and provide an appropriate remedy.

Gifts

If you received a product as a gift, the item does not qualify for a voluntary change-of-mind return.

Where appropriate, we may arrange an exchange or store credit rather than returning the purchase price to the original purchaser, subject to the applicable circumstances and our ability to verify the purchase.

Any statutory rights relating to defective or non-conforming goods remain unaffected.

Cancelling an Order

Standard Orders

You may request cancellation of a standard order before it has shipped.

Please contact us as soon as possible because orders may enter processing shortly after they are placed.

If an order has already been processed, packed or shipped, cancellation may no longer be possible and the applicable return provisions will apply.

Custom or Personalized Orders

For custom, personalized and private-label orders, cancellation terms will depend on the stage of the project.

Once production has commenced, cancellation will not be possible because resources may already have been committed to the project.

Any specific cancellation terms applicable to a custom project will be communicated before production begins.

How to Request a Return or Report a Product Concern

1. Email info@gourmetsudsbydara.com with your order number.
2. Tell us which product(s) you are contacting us about and explain the reason for your request.
3. Where relevant, provide photographs of the product and packaging.
4. We will respond with the next steps, normally within 2 business days.
5. If a return is required, we will provide the applicable return instructions.
6. Please package the product securely to prevent damage during return shipping.
7. We will confirm when the returned product has been received and advise you of the outcome.

Please do not send a product back without first contacting us and receiving return instructions.

Return Shipping

For eligible change-of-mind returns, the customer is responsible for the cost of returning the product to Gourmet Suds By Dara. Original delivery charges are not refundable.

For products that are defective, damaged, materially misdescribed or otherwise qualify for statutory redress, Gourmet Suds By Dara will communicate the appropriate return and shipping arrangements.

How You Will Be Refunded

Where a refund is approved, we will generally return the funds using the original payment method where reasonably possible.

Original Payment Method	Refund Method
Credit or debit card	Refund to the original card
Other online payment	Refund to the original payment method or account
Bank transfer	Bank transfer to an account nominated by the customer
Cash on pickup	Cash, where reasonably applicable

For security and fraud-prevention purposes, we request reasonable information to verify the original transaction before issuing a refund.

Refund Processing Time

Approved refunds will generally be processed within 14 business days after:

• we receive and assess the returned product, where a return is required; or
• we approve the refund where a physical return is not required.

Once we process the refund, your bank, card issuer or payment provider may take additional time to make the funds available to you. Gourmet Suds By Dara does not control the processing time of external financial institutions.

Contact Us

Gourmet Suds By Dara
Trinidad & Tobago

Email: info@gourmetsudsbydara.com

For returns, refunds, product concerns and order-related questions, please contact us using the email address above.